PandaDoc experienced a minor incident on December 17, 2024 affecting Website, lasting 45m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Dec 17, 2024, 03:58 PM UTC
We are actively investigating the ongoing issue. Please check back here for updates, and we appreciate your patience while we get this resolved.
- monitoring Dec 17, 2024, 04:10 PM UTC
We have resolved the issue and PandaDoc users should now be able to use the application normally. We're still monitoring the application performance and will post a final “ALL SET” message once we’ve confirmed the issue is fully resolved.
- resolved Dec 17, 2024, 04:44 PM UTC
We're all set! PandaDoc is working properly and the incident has been fully resolved. If you continue to experience issues with this, please contact our Support team (https://support.pandadoc.com/en/articles/9715061-how-to-contact-pandadoc-support).