Palo Alto Networks incident

Cortex XDR/XSIAM/XSOAR8/CLOUD - is currently experiencing degraded availability affecting the login page, including FedRAMP tenants. Existing active sessions are expected to remain operational

Resolved after 11 hours 33 minutes, affecting Cortex Gateway, on September 1, 2026.

monitoring Sep 01, 2026, 03:34 PM UTC

A fix has been implemented and we are monitoring the results.

Started
Sep 01, 2026, 03:24 PM UTC
Resolved
Sep 02, 2026, 02:58 AM UTC
Duration
11h 33m
Detected by Pingoru
Sep 01, 2026, 03:24 PM UTC

Affected components

Cortex Gateway

Update timeline

  1. investigating Sep 01, 2026, 03:24 PM UTC

    We are currently investigating this issue.

  2. monitoring Sep 01, 2026, 03:34 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Sep 02, 2026, 02:58 AM UTC

    This incident has been resolved.

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