Palo Alto Networks incident

Cortex XSOAR8/XSIAM - Degraded performance in the US region

Resolved after 3 hours 36 minutes, affecting United States - Americas and United States - Americas, on August 26, 2026.

monitoring Aug 26, 2026, 08:50 PM UTC

A fix has been implemented and we are monitoring the results.

Started
Aug 26, 2026, 05:47 PM UTC
Resolved
Aug 26, 2026, 09:24 PM UTC
Duration
3h 36m
Detected by Pingoru
Aug 26, 2026, 05:47 PM UTC

Affected components

United States - AmericasUnited States - Americas

Update timeline

  1. investigating Aug 26, 2026, 05:47 PM UTC

    We are currently investigating this issue.

  2. investigating Aug 26, 2026, 06:05 PM UTC

    We are experiencing degraded XSOAR/XSIAM performance in the US region with automation executions

  3. investigating Aug 26, 2026, 06:37 PM UTC

    We are continuing to investigate this issue.

  4. identified Aug 26, 2026, 08:39 PM UTC

    The issue has been identified and a fix is being implemented.

  5. monitoring Aug 26, 2026, 08:50 PM UTC

    A fix has been implemented and we are monitoring the results.

  6. resolved Aug 26, 2026, 09:24 PM UTC

    This incident has been resolved.

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