Palo Alto Networks incident

Cortex XDR/XSIAM/XSOAR8/CLOUD - Degraded performance in the CA region

Resolved after 6 hours 29 minutes, affecting Canada and Canada and 1 more, on August 17, 2026.

monitoring Aug 18, 2026, 12:52 AM UTC

A fix has been implemented and we are monitoring the results.

Started
Aug 17, 2026, 09:31 PM UTC
Resolved
Aug 18, 2026, 04:01 AM UTC
Duration
6h 29m
Detected by Pingoru
Aug 17, 2026, 09:31 PM UTC

Affected components

CanadaCanadaCanadaCanada

Update timeline

  1. investigating Aug 17, 2026, 09:31 PM UTC

    We are experiencing degraded performance in the CA region. Cortex XDR agent local protection continues to function normally.

  2. identified Aug 17, 2026, 10:12 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Aug 18, 2026, 12:52 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Aug 18, 2026, 04:01 AM UTC

    This incident has been resolved.

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