Palo Alto Networks incident
Customer Service Portal will be going through an unplanned emergency change management.
Resolved after 2 hours 47 minutes, affecting Customer Support Portal, on August 2, 2026.
Customer Service Portal will be going through an unplanned emergency change management to address an issue which impacts the infrastructure. Customers may face intermittent login issues and license activation failures from 8.2.26 12:00a to 8.2.26 at 2:30a UTC.
Affected components
Update timeline
- investigating Aug 02, 2026, 12:29 AM UTC
Customer Service Portal will be going through an unplanned emergency change management to address an issue which impacts the infrastructure. Customers may face intermittent login issues and license activation failures from 8.2.26 12:00a to 8.2.26 at 2:30a UTC.
- resolved Aug 02, 2026, 03:16 AM UTC
This incident has been resolved.
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