Palo Alto Networks incident
Customer Support Portal and Licensing Services are currently down
Notice Vendor's status page →
Resolved after 13 hours 57 minutes, affecting Customer Support Portal, on July 30, 2026.
RCA in progress.
Affected components
Customer Support Portal
Update timeline
- investigating Jul 30, 2026, 03:35 AM UTC
Incident management team is actively working the issue.
- investigating Jul 30, 2026, 04:43 AM UTC
Issue was identified as NAT pool exhaustion on the firewall due to heavy traffic from a single IP. This has been remediated and services are partially restored. Incident team continuing to monitor.
- investigating Jul 30, 2026, 05:16 PM UTC
We are continuing to investigate this issue.
- investigating Jul 30, 2026, 05:29 PM UTC
RCA in progress.
- resolved Jul 30, 2026, 05:32 PM UTC
This incident has been resolved.
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