Palo Alto Networks incident

Enterprise DLP: Investigating Increase in Error Rates

Resolved after 8 hours 6 minutes, affecting APAC (Mumbai) - Prisma SaaS and APAC (Singapore) - Prisma SaaS and 1 more, on July 16, 2026.

monitoring Jul 16, 2026, 01:57 PM UTC

We are seeing full recovery in all regions now. We will continue to monitor for a few hours before resolving the incident.

Started: Jul 16, 2026, 11:06 AM UTC
Resolved: Jul 16, 2026, 07:12 PM UTC
Duration: 8h 6m
Detected by Pingoru: Jul 16, 2026, 11:06 AM UTC

Affected components

APAC (Mumbai) - Prisma SaaSAPAC (Singapore) - Prisma SaaSAPAC (Tokyo) - Prisma AccessEMEA (Frankfurt) - Prisma SaaSEMEA (London) - Prisma SaaSDLP (NGFW) APACDLP (NGFW) EUPrisma Access DLPEnterprise DLP - Americas (Brazil)

Update timeline

investigating Jul 16, 2026, 11:06 AM UTC

We are currently investigating increased error rates and latency in multiple regions.
investigating Jul 16, 2026, 11:18 AM UTC

We are continuing to investigate this issue.
monitoring Jul 16, 2026, 11:57 AM UTC

We have deployed a fix and are seeing functionality begin to return to normal. We will continue to monitor the situation and will confirm once things have fully resolved.
monitoring Jul 16, 2026, 12:54 PM UTC

We are still seeing some intermittent issues in multiple regions, but error rates have dropped significantly. We are working to alleviate these intermittent issues now.
monitoring Jul 16, 2026, 01:57 PM UTC

We are seeing full recovery in all regions now. We will continue to monitor for a few hours before resolving the incident.
resolved Jul 16, 2026, 07:12 PM UTC

This incident has been resolved.

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