Palo Alto Networks incident
Azure westeurope, southcentralus outage impacting Cloud NGFW Services.
Resolved after 78 days 8 hours, affecting australiaeast and australiasoutheast and 1 more, on July 7, 2026.
Creation of new firewall instances has been restored in the West Europe and South Central US regions. Customers can now deploy new Cloud NGFW resources as normal. We are continuing to work with Azure and monitor capacity to resolve remaining impacts affecting autoscaling, migrations, and software updates.
Affected components
Update timeline
- monitoring Jul 07, 2026, 06:06 PM UTC
We have identified an issue with Azure affecting the Cloud NGFW westeurope and southcentralus regions. Customers may experience failures to during autoscaling and during deployment of new resources. Current Status: Azure is currently experiencing compute capacity issues within the regions. This is impacting our ability to scale out new virtual machines. Ongoing Actions: Our engineering team is monitoring the provider’s recovery efforts and is prepared to validate service health as soon as infrastructure stabilizes. Next Update: Wednesday, July 8th, 17:00UTC
- monitoring Jul 08, 2026, 03:45 PM UTC
Azure is still working on recovery. We are continuously monitoring their progress.
- monitoring Jul 10, 2026, 09:16 AM UTC
Azure is still working on recovery. We are continuously monitoring their progress.
- monitoring Jul 12, 2026, 04:49 AM UTC
We are continuing to monitor for any further issues.
- monitoring Jul 12, 2026, 04:53 AM UTC
Azure is still working on recovery. We are continuously monitoring their progress. Next Update: July 13th, 8:00UTC
- monitoring Jul 12, 2026, 04:53 AM UTC
Azure is still working on recovery. We are continuously monitoring their progress. Next Update: July 13th, 8:00UTC
- monitoring Jul 15, 2026, 03:12 PM UTC
Update - Azure is still working on recovery. We are continuously monitoring their progress. Next Update: July 16th, 8:00UTC
- monitoring Jul 17, 2026, 12:10 PM UTC
Azure is still working on recovery. We are continuously monitoring their progress. Next Update: July 20th, 8:00UTC
- monitoring Jul 22, 2026, 05:05 AM UTC
Azure is still working on recovery. We are continuously monitoring their progress. Next Update: July 23th, 8:00UTC
- monitoring Jul 23, 2026, 08:00 PM UTC
We are impacted by a capacity issue within Azure data centers affecting Cloud NGFW in the West Europe and South Central US regions. Customers may experience failures during autoscaling, panorama migrations, migrations to premium instances, software updates or the deployment of new resources. Until the capacity issue is resolved by Microsoft: - Maintain Steady-State: Keep current resource configurations intact and postpone premium SKU migrations or panorama migrations. - Normalize Traffic: Maintain your current traffic baselines where possible to avoid triggering sudden autoscaling needs. - Defer New Deployments: Hold off on launching new resources until full capacity is restored.
- monitoring Jul 27, 2026, 07:02 PM UTC
We are continuing to monitor for any further issues.
- monitoring Aug 03, 2026, 07:05 AM UTC
Azure is still working on recovery. We are continuously monitoring their progress.
- monitoring Sep 16, 2026, 03:19 PM UTC
Creation of new firewall instances has been restored in the West Europe and South Central US regions. Customers can now deploy new Cloud NGFW resources as normal. We are continuing to work with Azure and monitor capacity to resolve remaining impacts affecting autoscaling, migrations, and software updates.
- resolved Sep 24, 2026, 02:29 AM UTC
Availability issues are now resolved
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