Palo Alto Networks incident

app4: Prisma cloud Page is not loading

Major Resolved View vendor source →

Palo Alto Networks experienced a major incident on May 14, 2026 affecting Americas - US - app4.prismacloud.io, lasting 37m. The incident has been resolved; the full update timeline is below.

Started
May 14, 2026, 05:33 AM UTC
Resolved
May 14, 2026, 06:11 AM UTC
Duration
37m
Detected by Pingoru
May 14, 2026, 05:33 AM UTC

Affected components

Americas - US - app4.prismacloud.io

Update timeline

  1. investigating May 14, 2026, 05:33 AM UTC

    We are currently investigating this issue.

  2. investigating May 14, 2026, 05:53 AM UTC

    We are continuing to investigate this issue.

  3. identified May 14, 2026, 06:00 AM UTC

    The issue has been identified and a fix is being implemented.

  4. monitoring May 14, 2026, 06:07 AM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved May 14, 2026, 06:11 AM UTC

    This incident has been resolved.