Palo Alto Networks incident

Prisma Cloud [App3] - Intermittent login failures

Minor Vendor's status page →

Resolved after 22 hours 27 minutes, affecting Americas - US - app3.prismacloud.io, on May 12, 2026.

monitoring May 12, 2026, 07:09 PM UTC

A fix has been implemented and we are monitoring the results.

Started
May 12, 2026, 06:53 PM UTC
Resolved
May 13, 2026, 05:20 PM UTC
Duration
22h 27m
Detected by Pingoru
May 12, 2026, 06:53 PM UTC

Affected components

Americas - US - app3.prismacloud.io

Update timeline

  1. investigating May 12, 2026, 06:53 PM UTC

    We are currently investigating this issue.

  2. monitoring May 12, 2026, 07:09 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved May 13, 2026, 05:20 PM UTC

    This incident has been resolved.

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