Palo Alto Networks incident

Prisma Cloud [App3] - Intermittent login failures

Major Resolved View vendor source →

Palo Alto Networks experienced a major incident on May 8, 2026 affecting Americas - US - app3.prismacloud.io, lasting 1h 35m. The incident has been resolved; the full update timeline is below.

Started
May 08, 2026, 08:51 PM UTC
Resolved
May 08, 2026, 10:26 PM UTC
Duration
1h 35m
Detected by Pingoru
May 08, 2026, 08:51 PM UTC

Affected components

Americas - US - app3.prismacloud.io

Update timeline

  1. investigating May 08, 2026, 08:51 PM UTC

    We are currently investigating this issue.

  2. investigating May 08, 2026, 08:53 PM UTC

    We are continuing to investigate this issue.

  3. identified May 08, 2026, 09:08 PM UTC

    The issue has been identified and a fix is being implemented.

  4. monitoring May 08, 2026, 09:21 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. monitoring May 08, 2026, 09:22 PM UTC

    We are continuing to monitor for any further issues.

  6. resolved May 08, 2026, 10:26 PM UTC

    This incident has been resolved.