Palo Alto Networks incident
Service Degradation affecting Cloud NGFW Azure
Resolved after 3 hours 30 minutes, affecting australiaeast and australiasoutheast and 1 more, on January 15, 2026.
Status: Service Degradation Summary: We are currently experiencing an issue with the service provider affecting Cloud NGFW Azure onboarding and Azure Portal integration. Impact: Onboarding: New onboarding activities for Cloud NGFW Azure Service via Strata Cloud Manager (SCM) are currently unavailable. Support Access: The support page within the Azure portal is intermittently unavailable. Workaround: Customers requiring technical assistance should bypass the Azure portal and log cases directly via the Palo Alto Networks Support Portal. Next Steps: Our engineering teams are actively working toward a resolution. We will provide updates every 4 hours. Next Update: 22:45UTC Jan15th, 2025
Affected components
Update timeline
- investigating Jan 15, 2026, 06:41 PM UTC
Status: Service Degradation Summary: We are currently experiencing an issue with the service provider affecting Cloud NGFW Azure onboarding and Azure Portal integration. Impact: Onboarding: New onboarding activities for Cloud NGFW Azure Service via Strata Cloud Manager (SCM) are currently unavailable. Support Access: The support page within the Azure portal is intermittently unavailable. Workaround: Customers requiring technical assistance should bypass the Azure portal and log cases directly via the Palo Alto Networks Support Portal. Next Steps: Our engineering teams are actively working toward a resolution. We will provide updates every 4 hours. Next Update: 22:45UTC Jan15th, 2025
- resolved Jan 15, 2026, 10:12 PM UTC
Issue has been completely resolved
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