Palo Alto Networks incident

Prisma Cloud Ingestion Delay [APP4]

Minor Resolved View vendor source →

Palo Alto Networks experienced a minor incident on January 26, 2026 affecting Americas - US - app4.prismacloud.io, lasting 20h 36m. The incident has been resolved; the full update timeline is below.

Started
Jan 26, 2026, 03:15 PM UTC
Resolved
Jan 27, 2026, 11:52 AM UTC
Duration
20h 36m
Detected by Pingoru
Jan 26, 2026, 03:15 PM UTC

Affected components

Americas - US - app4.prismacloud.io

Update timeline

  1. investigating Jan 26, 2026, 03:15 PM UTC

    Prisma Cloud is currently experiencing an issue. We are actively working on this issue and will provide another update once available with further details. Customer Impact: Delayed ingestion of cloud resources Workaround: N/A

  2. investigating Jan 26, 2026, 11:05 PM UTC

    We have identified increased latency delaying ingestion for Azure cloud. We are continuing to investigate and work on a fix.

  3. resolved Jan 27, 2026, 11:52 AM UTC

    This incident has been resolved