Palo Alto Networks incident
Cloud NGFW for AWS: Management Portal access errors
Resolved after 22 minutes, affecting N.Virginia (us-east-1), on October 9, 2026.
Message: This incident has been resolved. Access to the Cloud NGFW for AWS management portal is fully restored. Beginning at approximately 18:05 UTC, a configuration change applied during a routine internal deployment caused the portal's content delivery layer to lose access to its origin, resulting in "Access Denied" errors for users loading the portal. We corrected the access configuration and confirmed the portal is serving normally.
Affected components
Update timeline
- investigating Oct 09, 2026, 08:33 PM UTC
We are investigating reports of "Access Denied" errors when accessing the Cloud NGFW for AWS management portal. Multiple customers are affected. Firewall traffic processing is not impacted - this issue is limited to portal access. We will provide an update within 30 minutes.
- resolved Oct 09, 2026, 08:55 PM UTC
Message: This incident has been resolved. Access to the Cloud NGFW for AWS management portal is fully restored. Beginning at approximately 18:05 UTC, a configuration change applied during a routine internal deployment caused the portal's content delivery layer to lose access to its origin, resulting in "Access Denied" errors for users loading the portal. We corrected the access configuration and confirmed the portal is serving normally.
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