TourCMS: Intermittent API connectivity issues
Timeline · 1 update
- resolved Aug 18, 2026, 08:25 AM UTC
TourCMS experienced intermittent issues with API connectivity due to problems with auto scaling.
Palisis Outage History
Palisis is up right nowPalisis had 11 outages in the last 2 years totaling 62h 34m of downtime — averaging 0.5 incidents per month.
There were 11 Palisis outages since April 2, 2025 totaling 62h 34m of downtime. Each is summarised below — incident details, duration, and resolution information.
Fiskaly outage for german customers
Affected: Palisis WebshopsPalisis App and Terminals
Timeline · 4 updates
Connectivity issues reported on TourCMS sync integrations
Affected: TourCMS Sync
Timeline · 4 updates
- investigating Dec 27, 2025, 05:30 PM UTC
Monitoring has identified an issue with connectivity on some Sync connected integrations.
- identified Dec 27, 2025, 05:31 PM UTC
Services are being restarted.
- monitoring Dec 27, 2025, 05:38 PM UTC
Services are running again, we continue to monitor the situation.
- resolved Dec 27, 2025, 09:32 PM UTC
This incident has been resolved.
Cloudflare Global Network experiencing issues
Affected: Palisis Websites
Timeline · 5 updates
- identified Nov 18, 2025, 12:08 PM UTC
CloudFlare CDN which provides DNS and proxy hosting for some ProSite website customers are currently experiencing issues. Affected websites may be unaccessible from some parts of the world. CloudFlare have issued the following statement and are providing updates https://www.cloudflarestatus.com/incidents/8gmgl950y3h7 "Cloudflare is aware of, and investigating an issue which impacts multiple customers: Widespread 500 errors, Cloudflare Dashboard and API also failing. We are working to understand the full impact and mitigate this problem. More updates to follow shortly."
- monitoring Nov 18, 2025, 12:14 PM UTC
Affected sites look to be accessible again, our engineers continue to monitor.
- monitoring Nov 18, 2025, 01:47 PM UTC
CloudFlare CDN continues to experience intermittent issues. https://www.cloudflarestatus.com/incidents/8gmgl950y3h7
- monitoring Nov 18, 2025, 02:45 PM UTC
CloudFlare believe the issue is resolved, we continue to monitor. https://www.cloudflarestatus.com/incidents/8gmgl950y3h7
- resolved Nov 18, 2025, 03:14 PM UTC
This incident has been resolved.
Elevated traffic to TourCMS systems causing disruption to services
Affected: TourCMS APITourCMS Admin Interface
Timeline · 4 updates
- investigating Nov 13, 2025, 10:23 PM UTC
We are currently investigating this issue.
- identified Nov 13, 2025, 10:24 PM UTC
The source of traffic has been identified as a DDoS and mitigation is in process
- monitoring Nov 13, 2025, 10:25 PM UTC
DDoS mitigation is in place and services are resumed
- resolved Nov 13, 2025, 10:29 PM UTC
This incident has been resolved.
TourCMS intermittent errors during bookings
Affected: TourCMS API
Timeline · 4 updates
- investigating Nov 05, 2025, 09:09 AM UTC
TourCMS is experiencing intermittent booking errors
- identified Nov 05, 2025, 09:17 AM UTC
The cause of intermittent booking issues has been identified and a fix is being deployed
- monitoring Nov 05, 2025, 09:35 AM UTC
Additional capacity has been added to an affected cache service, bookings should be operational however our engineers continue to monitor.
- resolved Nov 05, 2025, 02:54 PM UTC
This incident has been resolved.
Delays recalculating spaces on departures reported in some TourCMS accounts
Affected: TourCMS APITourCMS Admin Interface
Timeline · 4 updates
- investigating Nov 04, 2025, 02:32 PM UTC
A delay has been reported with recalculation of departure spaces on some accounts.
- identified Nov 04, 2025, 02:33 PM UTC
An issue has been identified with a work queue, mitigation is in place.
- monitoring Nov 04, 2025, 02:36 PM UTC
Departure recalculation speed is improved.
- resolved Nov 04, 2025, 03:36 PM UTC
This incident has been resolved.
Undelivered scheduled reports
Affected: Palisis Backend
Timeline · 4 updates
- investigating Jul 04, 2025, 07:50 AM UTC
We are investigating an issue with scheduled reports that are not being created. All missed reports have been delivered.
- identified Jul 04, 2025, 08:52 AM UTC
We've indentified the issue and are implementing a solution. The service is recovering and missing reports are reissued.
- monitoring Jul 04, 2025, 09:51 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 04, 2025, 01:19 PM UTC
This incident has been resolved.
TourCMS - Some tours not populating tour search database
Affected: TourCMS API
Timeline · 4 updates
- investigating May 26, 2025, 07:30 AM UTC
Engineers are currently investigating an issue where some tours are not available in tour search.
- identified May 26, 2025, 08:54 AM UTC
An issue affecting tour search database population on some accounts has been identified. Engineers are working on a fix.
- monitoring May 26, 2025, 10:20 AM UTC
A hotfix has been successfully deployed, and affected tours are progressively being restored to the search database. We are actively monitoring the situation to ensure continued stability.
- resolved May 26, 2025, 09:16 PM UTC
This incident has been resolved. All Tours are operational.
Cellular Connection Issues
Affected: Palisis App and Terminals
Timeline · 4 updates
- investigating Apr 29, 2025, 09:26 AM UTC
We are currently receiving reports of issues with network reception issues for terminals with Adyen supplied SIM cards. Our team is actively investigating the situation in cooperation with our partners. We apologize for any inconvenience and appreciate your patience as we work to resolve the issue as quickly as possible. We will provide further updates as soon as more information becomes available.
- identified Apr 29, 2025, 09:38 AM UTC
Adyen has confirmed issues with connectivity: We have identified an issue outside of our platform resulting in intermittent connectivity issues on cellular (4G/5G) terminals in Europe starting at 11:20 CEST. As a result, you may experience performance and payment processing issues on cellular data. We have contacted the provider and we will provide an update as soon as it becomes available. Please follow new updates through our Status Page (www.adyen.com/status).
- monitoring Apr 29, 2025, 09:56 AM UTC
We are getting feedback that the issue has been resolved. We are still monitoring the situation.
- resolved Apr 29, 2025, 10:50 AM UTC
We haven't seen any issues in the last 60minutes. The issue has. been resolved.
TourCMS Hosted Booking Engine - Spreedly payment page issues
Affected: TourCMS Hosted Booking Engine
Timeline · 4 updates
- investigating Apr 02, 2025, 09:24 AM UTC
Some clients are experiencing errors attempting to pay via Spreedly powered gateways in TourCMS hosted booking engine
- identified Apr 02, 2025, 09:27 AM UTC
Some clients are experiencing errors attempting to pay via Spreedly powered gateways in TourCMS hosted booking engine. The issue is caused by an error in the Spreedly Express integration method. Spreedly are aware and are investigating the issue. Note: TourCMS websites are not affected as they use an alternative Spreedly integration method.
- monitoring Apr 02, 2025, 11:29 AM UTC
Spreedly have released a fix for the payment form issue.
- resolved Apr 02, 2025, 11:32 AM UTC
The Spreedly payment issue is resolved.