Palisis had 8 outages in the last 2 years totaling 39h 48m of downtime — averaging 0.3 incidents per month.
There were 8 Palisis outages since November 4, 2025 totaling 39h 48m of downtime. Each is summarised below — incident details, duration, and resolution information.
Engineers observed interruptions and increased latency on API traffic around 8am UTC caused by spikes in server usage. Long running jobs and high API usage were investigated. Further mitigation steps will be taken in the coming days to ensure continued API availability.
TourCMS experienced intermittent issues with API connectivity due to problems with auto scaling.
Monitoring has identified an issue with connectivity on some Sync connected integrations.
Services are being restarted.
Services are running again, we continue to monitor the situation.
This incident has been resolved.
CloudFlare CDN which provides DNS and proxy hosting for some ProSite website customers are currently experiencing issues. Affected websites may be unaccessible from some parts of the world. CloudFlare have issued the following statement and are providing updates https://www.cloudflarestatus.com/incidents/8gmgl950y3h7 "Cloudflare is aware of, and investigating an issue which impacts multiple customers: Widespread 500 errors, Cloudflare Dashboard and API also failing. We are working to understand the full impact and mitigate this problem. More updates to follow shortly."
Affected sites look to be accessible again, our engineers continue to monitor.
CloudFlare CDN continues to experience intermittent issues. https://www.cloudflarestatus.com/incidents/8gmgl950y3h7
CloudFlare believe the issue is resolved, we continue to monitor. https://www.cloudflarestatus.com/incidents/8gmgl950y3h7
This incident has been resolved.
We are currently investigating this issue.
The source of traffic has been identified as a DDoS and mitigation is in process
DDoS mitigation is in place and services are resumed
This incident has been resolved.
TourCMS is experiencing intermittent booking errors
The cause of intermittent booking issues has been identified and a fix is being deployed
Additional capacity has been added to an affected cache service, bookings should be operational however our engineers continue to monitor.
This incident has been resolved.
A delay has been reported with recalculation of departure spaces on some accounts.
An issue has been identified with a work queue, mitigation is in place.
Departure recalculation speed is improved.
This incident has been resolved.