Packback experienced a minor incident on February 21, 2026 affecting Website (app.packback.co) and LMS (Blackboard/Canvas/etc) Login Integration, lasting 1h 16m. The incident has been resolved; the full update timeline is below.
Affected components
Website (app.packback.co)LMS (Blackboard/Canvas/etc) Login Integration
Update timeline
- investigating Feb 21, 2026, 08:59 PM UTC
We are observing significant latency on our main application, resulting in degraded service. Our team is actively investigating the issue.
- investigating Feb 21, 2026, 10:06 PM UTC
The team has identified the issue, and we are working on implementing a fix. App performance for most features seems to have recovered. Some services may still be experience degraded performance.
- monitoring Feb 21, 2026, 10:12 PM UTC
Normal application performance has recovered. There remains some limited impact related to post moderation, which we are currently working to remediate.
- resolved Feb 21, 2026, 10:16 PM UTC
Resolved