OVHcloud incident

PCI host outage in US-EAST-VA-1

Resolved after 12 hours 58 minutes, affecting Public Cloud Services and Public Cloud Services (Public Cloud Services — US-EAST-VA-1), on September 9, 2026.

monitoring Sep 09, 2026, 09:23 AM UTC

The host and all customer instances are back up.

Started
Sep 09, 2026, 08:48 AM UTC
Resolved
Sep 09, 2026, 09:47 PM UTC
Duration
12h 58m
Detected by Pingoru
Sep 09, 2026, 08:48 AM UTC

Affected components

Public Cloud ServicesPublic Cloud Services (Public Cloud Services — US-EAST-VA-1)

Update timeline

  1. investigating Sep 09, 2026, 08:48 AM UTC

    We are aware of an issue affecting a PCI host in this region. Some PCI instances may be unavailable or unresponsive during this time. Our teams are actively working toward a resolution, and updates will be shared as progress is made. We apologize for the inconvenience. For questions please contact our Support team for assistance: support.us.ovhcloud.com/hc/en-us/articles/115001819764-How-to-contact-OVHcloud-US-Support

  2. identified Sep 09, 2026, 09:19 AM UTC

    We have identified the issue with the host and are working to resolve it.

  3. monitoring Sep 09, 2026, 09:23 AM UTC

    The host and all customer instances are back up.

  4. resolved Sep 09, 2026, 09:47 PM UTC

    Resolved

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