Outsystems incident
Authentication Issues Affecting ODC in the Israel (Tel Aviv) Region
Outsystems experienced a critical incident on September 16, 2026 affecting Israel / Tel Aviv, lasting 3h 31m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 16, 2026, 03:50 PM UTC
We are aware of authentication issues affecting users in the Israel (Tel Aviv) region. Users are currently unable to sign in to both the ODC Portal and runtime applications in all Stages. Our team is actively investigating and will provide updates as more information becomes available.
- investigating Sep 16, 2026, 04:20 PM UTC
The issue has been traced to an infrastructure disruption in the underlying cloud region, which is affecting our services in the Israel (Tel Aviv) region. Users remain unable to sign in to the ODC Portal. We are working closely with our cloud provider, who is actively working to mitigate the disruption. We will provide updates as more information becomes available.
- monitoring Sep 16, 2026, 06:51 PM UTC
Our cloud provider has resolved the infrastructure disruption in the underlying cloud region, and our services in the Israel (Tel Aviv) region have recovered. Users should now be able to sign in to the ODC Portal and access their applications. We are monitoring the platform closely to confirm it remains stable and will provide a further update once we have confirmed full resolution.
- resolved Sep 16, 2026, 07:22 PM UTC
This incident has been resolved. Our cloud provider has confirmed that the infrastructure disruption in the underlying cloud region is fully resolved, and we have verified that services in the Israel (Tel Aviv) region are operating normally, including sign-in to the ODC Portal and access to applications. We apologise for any disruption caused and thank you for your patience.
- postmortem Sep 16, 2026, 07:22 PM UTC
On September 16th, between approximately 14:05 and 18:17 UTC, users with environments in the Israel \(Tel Aviv\) region were unable to sign in to the ODC Portal and ODC Studio, and applications hosted in the region were unavailable to their end users. The incident was caused by an infrastructure disruption at our cloud provider that affected database availability in the region. Both our identity services, which handle user sign-in, and the applications hosted in the region rely on this database layer, which is why sign-in and application access failed at the same time. We engaged our cloud provider, who identified the cause on their side and worked to restore the affected service. Services began to recover from 17:43 UTC and were fully restored by 18:17 UTC. We monitored the platform and validated recovery with the affected customers before resolving the incident. We are reviewing this incident together with our cloud provider to understand the disruption in more detail and to assess how the resilience of our services in this region can be improved. We apologise for any disruption caused and thank you for your patience.