Outsystems incident
Incident affecting data preview in ODC Studio and runtime applications
Outsystems experienced a major incident on September 29, 2026 affecting Europe / Ireland and Europe / London and 1 more component, lasting 1d. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 29, 2026, 10:49 AM UTC
We are investigating an issue affecting ODC users across multiple regions. Users are currently unable to preview data in ODC Studio and may also encounter errors in application runtime. The issue is associated with the error message: "FATAL: PAM authentication failed for user "osruntime"". Our engineering team is actively investigating the issue, and we will provide an update as soon as more information is available.
- identified Sep 29, 2026, 11:36 AM UTC
We have identified the cause of this issue as a recent database authentication update that failed validation during rollout. The update has been reverted, and a fix is currently being deployed. As the fix is applied across affected regions, users may still experience difficulty previewing application data in ODC Studio or encounter errors when accessing their applications. We will provide an update as soon as more information becomes available.
- monitoring Sep 29, 2026, 04:52 PM UTC
The fix has now been fully applied across all affected regions, and error rates have returned to normal levels. Users should once again be able to preview data in ODC Studio and access their applications as expected. We are continuing to monitor the platform closely and are confirming full recovery with affected users. We will provide a further update once we have confirmed the incident is fully resolved.
- resolved Sep 30, 2026, 11:32 AM UTC
The issue that prevented ODC users across multiple regions from previewing data in ODC Studio, and that may also have caused errors in application runtime, has been resolved. A fix was applied and our team has monitored the platform to confirm full recovery. Data preview is working as expected and all services are operating normally. We apologise for any disruption caused and thank you for your patience.