Outschool incident

Intermittent Customer Support Delays

Notice Resolved View vendor source →

Outschool experienced a notice incident on January 9, 2026, lasting 1h 16m. The incident has been resolved; the full update timeline is below.

Started
Jan 09, 2026, 08:12 PM UTC
Resolved
Jan 09, 2026, 09:28 PM UTC
Duration
1h 16m
Detected by Pingoru
Jan 09, 2026, 08:12 PM UTC

Update timeline

  1. investigating Jan 09, 2026, 08:12 PM UTC

    We’re currently experiencing intermittent issues and delays due to a third-party vendor, which may affect certain aspects of our Customer Support, including our Help Center and chat feature. Our team is actively monitoring the situation. If you need assistance, please email [email protected], and we’ll follow up as soon as possible.

  2. resolved Jan 09, 2026, 09:28 PM UTC

    This incident has been resolved.