Resolved after 9 hours 28 minutes, affecting Outschool.com Website, on June 25, 2020.
The outage has been resolved. Parents, if your class was affected, please try to work with your teacher to reschedule. If you are unable to reschedule, email [email protected] and we can issue a refund. Apologies for the inconvenience.
Affected components
Update timeline
- investigating Jun 25, 2020, 04:17 PM UTC
We are currently investigating this issue.
- monitoring Jun 25, 2020, 04:23 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Jun 25, 2020, 05:12 PM UTC
Outschool.com is back up, but we are continuing to investigate the cause of today's outage. We apologize for the inconvenience. Parents, if your class was affected, please work with your teacher to reschedule, if possible. If you are unable to find a resolution, email [email protected] and we will refund you or work to find another solution. Teachers, note that Outschool will refund parents as needed out of our pocket, not yours. 👍 Please contact support with any questions.
- resolved Jun 26, 2020, 01:45 AM UTC
The outage has been resolved. Parents, if your class was affected, please try to work with your teacher to reschedule. If you are unable to reschedule, email [email protected] and we can issue a refund. Apologies for the inconvenience.
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