Resolved after 37 minutes, affecting Accessing Classes via Zoom and Outschool.com Website and 1 more, on July 17, 2020.
We have resolved the root issue from the outage today, and it will not recur. Apologies for the inconvenience. If this caused you to miss a class, check with your teacher to try to reschedule; if you cannot, email [email protected] specifying the name of the class you missed, and we can issue a refund.
Affected components
Update timeline
- investigating Jul 17, 2020, 05:11 PM UTC
Outschool.com is not loading. Currently, users are unable to join Zoom classes or take any other actions. Our engineers are working to resolve this issue as soon as possible. We apologize for the inconvenience. If this causes you to miss a class, check with your teacher to try to reschedule; if you cannot, email [email protected] specifying the name of the class you missed, and we can issue a refund.
- monitoring Jul 17, 2020, 05:32 PM UTC
The website is back up. We are working to ensure this error will not recur. If this caused you to miss a class, check with your teacher to try to reschedule; if you cannot, email [email protected] specifying the name of the class you missed, and we can issue a refund.
- resolved Jul 17, 2020, 05:49 PM UTC
We have resolved the root issue from the outage today, and it will not recur. Apologies for the inconvenience. If this caused you to miss a class, check with your teacher to try to reschedule; if you cannot, email [email protected] specifying the name of the class you missed, and we can issue a refund.
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