Our Sunday Visitor incident
Hub is responding slowly and some user are having problems getting logged in
Resolved after 1 hour 15 minutes, affecting API, on October 26, 2020.
We continued to see issues with logging in. We are restarting the API to clear any left over issues from the bad database query.
Affected components
Update timeline
- investigating Oct 26, 2020, 05:08 PM UTC
We are currently investigating this issue.
- identified Oct 26, 2020, 05:09 PM UTC
There appears to be a database query that is causing an issue with both the API servers and the database.
- monitoring Oct 26, 2020, 05:14 PM UTC
The query plan for the bad query has been cleared and sessions still processing the query have been stopped. The load on the database server has dropped. Monitoring application to see if it returns to normal status.
- monitoring Oct 26, 2020, 05:16 PM UTC
We continued to see issues with logging in. We are restarting the API to clear any left over issues from the bad database query.
- resolved Oct 26, 2020, 05:17 PM UTC
The API is responding normally and users are able to login.
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