Our Sunday Visitor incident
Online List Manager and other services are unavailable
Resolved after 5 hours 4 minutes, affecting Church Manager - Address Validation and Church Manager - Online List Manager (OLM) API, on February 20, 2021.
The failed hardware has been replaced and reconfigured. Everything is back up and running now.
Affected components
Update timeline
- investigating Feb 20, 2021, 01:30 PM UTC
We are investigating an incident that is affecting Online List Manager, Address Validation, Envelopes, Billing and Radius websites.
- investigating Feb 20, 2021, 01:35 PM UTC
The issue appears to stem from a problem with our internet line or connecting hardware between the OSV Hub and the OSV main office.
- investigating Feb 20, 2021, 03:13 PM UTC
Our team is continuing to investigate this issue at the OSV main office.
- identified Feb 20, 2021, 04:48 PM UTC
We have identified a hardware failure and are in the process of replacing it.
- identified Feb 20, 2021, 05:20 PM UTC
The Radius websites are back up and working, however we are still resolving the issue with the OSV Hub.
- resolved Feb 20, 2021, 06:35 PM UTC
The failed hardware has been replaced and reconfigured. Everything is back up and running now.
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