Our Sunday Visitor incident
Online List Manager and other services are unavailable
Resolved after 52 minutes, affecting Church Manager - Address Validation and Church Manager - Online List Manager (OLM) API, on May 13, 2021.
The internet line connecting the OSV Hub with the OSV main office went down and did not properly fail over to the backup line as it should have. This has caused all services that require communicating with the OSV main office to not work properly, including Online List Manager and the Address Validation service. We are investigating to determine the cause and to restore service.
Affected components
Update timeline
- investigating May 13, 2021, 04:32 PM UTC
We are currently investigating this issue.
- identified May 13, 2021, 04:35 PM UTC
The internet line connecting the OSV Hub with the OSV main office went down and did not properly fail over to the backup line as it should have. This has caused all services that require communicating with the OSV main office to not work properly, including Online List Manager and the Address Validation service. We are investigating to determine the cause and to restore service.
- resolved May 13, 2021, 05:32 PM UTC
This incident has been resolved.
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