Our Sunday Visitor incident

Hub performance degradation

Resolved after 2 hours 4 minutes, affecting Church Manager - Address Validation and Online Giving Website and 1 more, on August 5, 2021.

monitoring Aug 05, 2021, 10:17 PM UTC

We are continuing to monitor for any further issues.

Started
Aug 05, 2021, 08:30 PM UTC
Resolved
Aug 05, 2021, 10:35 PM UTC
Duration
2h 4m
Detected by Pingoru
Aug 05, 2021, 08:30 PM UTC

Affected components

Church Manager - Address ValidationOnline Giving WebsiteChurch Manager - Online List Manager (OLM) APIAdmin WebsiteChurch Manager - Scheduled Religious Ed Payment ProcessingOnline Giving - Scheduled Gift ProcessingAPIOnline Giving - Settle Transactions

Update timeline

  1. investigating Aug 05, 2021, 10:03 PM UTC

    We are experiencing a degradation of performance and we are investigating.

  2. monitoring Aug 05, 2021, 10:15 PM UTC

    We believe we have resolved the issue and are continuing to monitor the system.

  3. monitoring Aug 05, 2021, 10:17 PM UTC

    We are continuing to monitor for any further issues.

  4. resolved Aug 05, 2021, 10:35 PM UTC

    This incident has been resolved.

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