Resolved after 2 hours 20 minutes, affecting Online Giving Website and Online Giving - Scheduled Gift Processing, on December 6, 2024.
**Incident Summary:** On December 6, 2024, at approximately 2:15 PM ET, Paya experienced an intermittent service outage. This interruption affected some users, causing delays and disruptions in payment processing. The issue was resolved by 5:17 PM ET, with all services fully restored. **Timeline of Events:** * **2:15 PM ET:** Outage began, impacting users intermittently. * **5:17 PM ET:** Full service was restored, and users were advised to contact support if they continued to experience related issues.
Affected components
Update timeline
- identified Dec 06, 2024, 08:35 PM UTC
Our payment processor is currently experiencing intermittent issues with processing gifts that started at 2:15pm ET. They are working on addressing this issue at a high priority.
- resolved Dec 06, 2024, 10:56 PM UTC
This incident has been resolved.
- postmortem Dec 06, 2024, 11:11 PM UTC
**Incident Summary:** On December 6, 2024, at approximately 2:15 PM ET, Paya experienced an intermittent service outage. This interruption affected some users, causing delays and disruptions in payment processing. The issue was resolved by 5:17 PM ET, with all services fully restored. **Timeline of Events:** * **2:15 PM ET:** Outage began, impacting users intermittently. * **5:17 PM ET:** Full service was restored, and users were advised to contact support if they continued to experience related issues.
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