Otava incident

Denver (DEN1) DRaaS powered by Veeam (OCC) Service Degraded - 7/12/25

Major Resolved View vendor source →

Otava experienced a major incident on July 12, 2025 affecting DRaaS powered by Veeam (OCC), lasting 2d 15h. The incident has been resolved; the full update timeline is below.

Started
Jul 12, 2025, 09:17 PM UTC
Resolved
Jul 15, 2025, 12:46 PM UTC
Duration
2d 15h
Detected by Pingoru
Jul 12, 2025, 09:17 PM UTC

Affected components

DRaaS powered by Veeam (OCC)

Update timeline

  1. investigating Jul 12, 2025, 09:17 PM UTC

    OTAVA® engineers are investigating a possible service degradation with DEN1 OCC. vac.newcloudnetworks.com is currently unavailable, however backups and restores appear to be functioning normally.

  2. monitoring Jul 12, 2025, 09:21 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jul 15, 2025, 12:46 PM UTC

    This incident has been resolved.