Otava experienced a major incident on July 23, 2025 affecting OTAVA Monitoring, lasting 7d. The incident has been resolved; the full update timeline is below.
Affected components
OTAVA Monitoring
Update timeline
- investigating Jul 23, 2025, 05:45 PM UTC
Mid-Michigan (MM1) PRTG (mm-mon-core02.otava.com) is currently experiencing a major outage and is inaccessible. OTAVA is currently investigating the issue.
- investigating Jul 23, 2025, 05:46 PM UTC
We are continuing to investigate this issue.
- investigating Jul 23, 2025, 06:07 PM UTC
OTAVA administrators have determined that core services are fully functional, but website access is currently inaccessible. OTAVA is currently investigating the issue.
- identified Jul 23, 2025, 06:54 PM UTC
The issue has been identified and fix is being implemented. For accessing the service, please use https://mm-mon-core02.otava.com/index.htm and not https://mm-mon-core02.otava.com/.
- resolved Jul 30, 2025, 06:32 PM UTC
This incident has been resolved.