Otava incident

Encore (portal.otava.com) Service Unavailable - 8/8/25

Critical Resolved View vendor source →

Otava experienced a critical incident on August 8, 2025 affecting Encore (portal.otava.com), lasting 6d 6h. The incident has been resolved; the full update timeline is below.

Started
Aug 08, 2025, 12:55 PM UTC
Resolved
Aug 14, 2025, 07:12 PM UTC
Duration
6d 6h
Detected by Pingoru
Aug 08, 2025, 12:55 PM UTC

Affected components

Encore (portal.otava.com)

Update timeline

  1. investigating Aug 08, 2025, 12:55 PM UTC

    OTAVA® engineers are currently investigating a service degradation with Encore (portal.otava.com) affecting client access. Updates will be posted as they become available.

  2. monitoring Aug 08, 2025, 01:12 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Aug 14, 2025, 07:12 PM UTC

    This incident has been resolved.