Resolved after 8 days 4 hours, affecting Email, on April 24, 2019.
Outlook services have been stabilized. UIT staff continue to monitor services.
Affected components
Update timeline
- investigating Apr 24, 2019, 03:49 PM UTC
We received several reports the morning of 4/24/2019 regarding intermittent Outlook issues.
- investigating Apr 24, 2019, 04:03 PM UTC
For customers having consistent issues with the Outlook client, we recommend using Outlook Web App: https://exmail.oregonstate.edu/owa/
- investigating Apr 24, 2019, 04:57 PM UTC
UIT staff are actively working to mitigate the issue and service has improved, but the outage has not been fully resolved yet.
- monitoring Apr 24, 2019, 05:59 PM UTC
Exchange/Outlook services have stabilized at this time, but we continue to monitor the issue. Customers may see disconnects throughout the day, but should be able to reconnect. Server maintenance is planned for tonight.
- monitoring Apr 24, 2019, 08:58 PM UTC
A solution has been identified for the Outlook issue. We are updating servers throughout the day. Customers may see disconnects and need to restart Outlook or reconnect to exmail.oregonstate.edu.
- monitoring Apr 24, 2019, 11:57 PM UTC
Outlook services have been stabilized. UIT staff continue to monitor services.
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