VPN Issues

Update timeline

1. investigating Aug 31, 2026, 04:27 PM UTC

   We are receiving reports of issues with slow connectivity while connected to the OSU VPN. We are investigating the issue.

2. investigating Aug 31, 2026, 05:15 PM UTC

   We are opening a support case with our vendor on this issue.

3. investigating Aug 31, 2026, 08:29 PM UTC

   We are continuing to investigate this issue with the vendor.

4. investigating Sep 01, 2026, 03:51 PM UTC

   We are continuing to work with the vendor to isolate the cause of ongoing VPN performance issues.

5. investigating Sep 02, 2026, 06:02 PM UTC

   In coordination with the vendor, the Network team has implemented changes to improve the stability of the OSU VPN service. As a result, users may experience reduced performance for audio and video while connected to VPN. We recommend disconnecting from the VPN before joining Teams or Zoom calls, or when streaming video. We continue to investigate the root cause of the VPN issue and are working with the vendor to replace the existing VPN equipment with newer hardware. This upgrade will require many VPN users to update to a newer version of the Cisco client. Version 5.1.19 of the Cisco client is recommended. The UIT Endpoint team will push an update to the Cisco client for all OSU-managed computers. If you use VPN on a personal device, please update your Cisco client as soon as possible using the instructions in the VPN Setup Guide: https://mysupport.oregonstate.edu/esp?id=kb_article&sysparm_article=KB0010667 If you need assistance, please contact the Service Desk at beav.es/help or by calling 541‑737‑8787. We apologize for the continued disruption.

6. investigating Sep 03, 2026, 10:17 PM UTC

   The Network team will be replacing the VPN hardware tomorrow morning (9/4/26) starting at 7:00am.

7. investigating Sep 04, 2026, 04:55 PM UTC

   OSU Community, UIT is making changes to improve stability of the OSU VPN service. We are continuing to work with Cisco to investigate the underlying issue. Beginning at noon today, Friday, September 4, VPN connections will be briefly interrupted. Please contact the Service Desk if you are unable to access all required resources after the interruption. If you need assistance, please contact the Service Desk at beav.es/help or by calling 541-737-8787. We apologize for the disruption.

8. resolved Sep 08, 2026, 09:55 PM UTC

   The OSU VPN service has been restored. Users can now access the service as usual. UIT is monitoring the situation for any additional issues. If you experience continued problems, please contact the Service Desk at beav.es/help or by calling 541‑737‑8787.