Resolved after 2 hours 54 minutes, affecting Qualtrics, on August 12, 2019.
The Qualtrics service has been restored. The vendor confirmed the issue and resolved it at about 5:00pm.
Affected components
Update timeline
- investigating Aug 12, 2019, 09:24 PM UTC
Shortly after noon today we began receiving reports that customers are unable to login to Qualtrics. This issue also affects access to FERPA training.
- investigating Aug 12, 2019, 10:56 PM UTC
This issue has been escalated to the vendor. We do not know the cause of this issue yet, nor have an estimated time to repair.
- identified Aug 12, 2019, 11:48 PM UTC
The vendor has confirmed there is a known issue that is impacting OSU and other customers.
- resolved Aug 13, 2019, 12:18 AM UTC
The Qualtrics service has been restored. The vendor confirmed the issue and resolved it at about 5:00pm.
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