Oregon State University incident

Outlook time-outs

Resolved after 7 hours 3 minutes, affecting Email, on August 21, 2019.

resolved Aug 22, 2019, 12:20 AM UTC

We are still working with the vendor, but the issues reported today have been resolved for now.

Started
Aug 21, 2019, 05:17 PM UTC
Resolved
Aug 22, 2019, 12:20 AM UTC
Duration
7h 3m
Detected by Pingoru
Aug 21, 2019, 05:17 PM UTC

Affected components

Email

Update timeline

  1. investigating Aug 21, 2019, 05:17 PM UTC

    We are receiving reports of time-outs and delays in both Outlook and Outlook Web App, and are investigating the cause. If you are experiencing this issue, please contact the IS Service Desk at 541-737-8787.

  2. monitoring Aug 21, 2019, 08:45 PM UTC

    We are still working to determine root cause, but the issue appears to have cleared up by about 12:20pm.

  3. monitoring Aug 21, 2019, 09:04 PM UTC

    A case has been opened with the vendor regarding this issue.

  4. resolved Aug 22, 2019, 12:20 AM UTC

    We are still working with the vendor, but the issues reported today have been resolved for now.

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