Oregon State University incident

Outlook Performance Issues

Resolved after 3 days 4 hours, affecting Email, on August 27, 2019.

investigating Aug 30, 2019, 09:32 PM UTC

We are still working with the vendor to determine the root cause for this intermittent issue. For now, services are operational.

Started
Aug 27, 2019, 05:17 PM UTC
Resolved
Aug 30, 2019, 09:33 PM UTC
Duration
3d 4h
Detected by Pingoru
Aug 27, 2019, 05:17 PM UTC

Affected components

Email

Update timeline

  1. investigating Aug 27, 2019, 05:17 PM UTC

    We have received some reports this morning of intermittent connectivity and slowness issues with Microsoft Outlook.

  2. investigating Aug 27, 2019, 10:49 PM UTC

    The last reported issue today was at about 11:20am. This issue is still under investigation. The vendor has provided some suggested steps which we will take action on tonight during a maintenance window.

  3. investigating Aug 29, 2019, 06:06 PM UTC

    We are still investigating this issue with the vendor. This is an intermittent, ongoing issue. Users may experience issues when first opening Outlook and in some cases may need to restart Outlook.

  4. investigating Aug 30, 2019, 09:32 PM UTC

    We are still working with the vendor to determine the root cause for this intermittent issue. For now, services are operational.

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