Resolved after 5 days 1 hour, affecting Email, on January 3, 2020.
As reported on Friday, all mail delivery/account access is working properly. We have identified a small number of users who have lost access to their personal archives as a result of this incident. We have confirmed that the archives are still present but they need to be re-associated with their owners. This is a task that we are working with Microsoft to complete. We will email affected users later today with an update on this process.
Affected components
Update timeline
- investigating Jan 03, 2020, 05:55 PM UTC
We are aware that approximately 600 users are experiencing issues sending and receiving emails via Exchange Online. We are investigating the issue and will update soon with more information.
- investigating Jan 03, 2020, 07:11 PM UTC
The underlying issue has been resolved. We are working with a small number of users who are experiencing difficulty accessing their email personal archives. If you are affected by this problem, please contact the IS Service Desk: beav.es/help.
- investigating Jan 06, 2020, 05:24 PM UTC
As reported on Friday, all mail delivery/account access is working properly. We have identified a small number of users who have lost access to their personal archives as a result of this incident. We have confirmed that the archives are still present but they need to be re-associated with their owners. This is a task that we are working with Microsoft to complete. We will email affected users later today with an update on this process.
- resolved Jan 08, 2020, 07:47 PM UTC
Email is now operating normally.
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