Zoom Cloud Recording Processing Delays

Update timeline

1. investigating Mar 17, 2020, 02:41 PM UTC

   Cloud Recording processing times are currently delayed due to excessive demand. Zoom's engineering team has identified the issue and has taken steps to resolve this issue. For status updates, please see Zoom's status page for this incident report: https://status.zoom.us/incidents/5hdzb14vhxyv This message will be updated when the video processing delay has been resolved.

2. identified Mar 19, 2020, 05:08 PM UTC

   Recordings created on Monday (3/16) and Tuesday (3/17) are still facing processing delays. The number of videos in the delayed processing queue has reduced from 165 yesterday afternoon (3/18) to 109 this morning (3/19). Recordings made on Wednesday (3/18) or after are processing as usual, with 1 hour meetings typically processing within 2-4 hours. This status will be updated daily until all recordings impacted by this delay have been processed.

3. identified Mar 20, 2020, 03:52 PM UTC

   We are continuing to monitor the recording processing delay. The number of videos in the delayed processing queue has reduced from 109 yesterday afternoon (3/19) to 40 this morning (3/20). Recordings made on Wednesday (3/18) or after are processing as usual, with 1 hour meetings typically processing within 2-4 hours. This status will be updated daily until all recordings impacted by this delay have been processed.

4. resolved Mar 22, 2020, 05:14 PM UTC

   All recordings remaining in delayed queue completed processing on Friday, 3/27.