Resolved after 6 hours 4 minutes, on July 11, 2020.
Main outage is complete. We are working through IP phones re-registering with the new servers. We will be completing some additional steps that are not expected to cause any further outages.
Update timeline
- investigating Jul 11, 2020, 05:03 PM UTC
Outage complete. Testing phone system.
- identified Jul 11, 2020, 05:45 PM UTC
Resetting IP phones.
- monitoring Jul 11, 2020, 06:08 PM UTC
Main outage is complete. We are working through IP phones re-registering with the new servers. We will be completing some additional steps that are not expected to cause any further outages.
- resolved Jul 11, 2020, 11:07 PM UTC
The maintenance/update process is complete and the new system is operational
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