Resolved after 3 days 1 hour, affecting Telephone and Voicemail, on July 11, 2020.
We have resolved a portion of the issues we were having but still have to get the admin and web interfaces working. The CMS is communicating wtih the PBX and recording stats now.
Affected components
Update timeline
- investigating Jul 11, 2020, 08:16 PM UTC
The Avaya CMS will be off-line until we can affect some network changes which should occur late morning on Monday July 13th.
- identified Jul 11, 2020, 11:12 PM UTC
CMS users will continue to get call information at their phones. The CMS server is not accessible for reports and statistics. No stats will be added or recorded until the network issue is resolved.
- identified Jul 13, 2020, 07:08 PM UTC
We have solved the networking issue, but still, need to go back to the server to make a configuration change. This requires some outside assist which won't be available until 3 pm today.
- identified Jul 13, 2020, 11:27 PM UTC
Work is still in progress. Having to migrate the CMS VM to the new Avaya cluster. The migration is taking some time to complete.
- identified Jul 14, 2020, 12:15 AM UTC
The CM and the CMS server are communicating and stats are being recorded, but we cannot yet reach the website. Work is continuing.
- identified Jul 14, 2020, 01:33 AM UTC
Further maintenance action has not solved the issue. We have a case open with Avaya support.
- identified Jul 14, 2020, 08:47 PM UTC
We have resolved a portion of the issues we were having but still have to get the admin and web interfaces working. The CMS is communicating wtih the PBX and recording stats now.
- resolved Jul 14, 2020, 09:59 PM UTC
CMS is now up and functional.
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