Oregon State University incident

PBX upgrade/maintenance

Resolved after 2 hours 42 minutes, on July 22, 2020.

monitoring Jul 22, 2020, 09:07 PM UTC

The upgrade is complete. Due to some issues with phone recovery following the upgrade it has pushed back the failover tests that are starting now. Active calls should not be impacted but users may notice phones re-registering during the test. Estimate one hour to complete the tests.

Started
Jul 22, 2020, 07:12 PM UTC
Resolved
Jul 22, 2020, 09:55 PM UTC
Duration
2h 42m
Detected by Pingoru
Jul 22, 2020, 07:12 PM UTC

Update timeline

  1. investigating Jul 22, 2020, 07:12 PM UTC

    UIT Telecom is in the process of upgrading the main processor and software on the PBX Gateway located at OSU Cascades Campus. During this time the phones will be out of service until the process is complete. Date/Time: 12 - 2 pm Impact: Phones will be down, incoming and outgoing calling will be out of service until this is complete. Contact for more information: Telecom help line (541)-737-4357 opt 1 or [email protected]

  2. monitoring Jul 22, 2020, 09:07 PM UTC

    The upgrade is complete. Due to some issues with phone recovery following the upgrade it has pushed back the failover tests that are starting now. Active calls should not be impacted but users may notice phones re-registering during the test. Estimate one hour to complete the tests.

  3. resolved Jul 22, 2020, 09:55 PM UTC

    System upgrade and testing complete.

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