Oregon State University incident

Voicemail System Maintenance

Resolved after 2 hours 7 minutes, on January 13, 2021.

resolved Jan 13, 2021, 04:11 PM UTC

The system is operational. The remainder of the patching process is not service impacting.

Started
Jan 13, 2021, 02:04 PM UTC
Resolved
Jan 13, 2021, 04:11 PM UTC
Duration
2h 7m
Detected by Pingoru
Jan 13, 2021, 02:04 PM UTC

Update timeline

  1. investigating Jan 13, 2021, 02:04 PM UTC

    Date: 1/13/21 7-9AM Telecom is performing system maintenance. There will be a 20 - 30 minute outage at the beginning of the process where users will get a system maintenance notification if they try and check voicemails by dialing into 7-7111. Voicemails left during this time will be queued and delivered at the end of the outage window. Voicemail/Email integrated accounts are not impacted by the outage as they are able to listen to the voicemails left in their email inbox. For status updates check back here or on https://status.is.oregonstate.edu/. IS Status DashboardStay up to date with the latest service updates from IS Status Dashboard.status.is.oregonstate.edu

  2. monitoring Jan 13, 2021, 03:01 PM UTC

    Initial maintenance is complete. Users can now access voicemails via the Web Phone manager or via the TUI.

  3. resolved Jan 13, 2021, 04:11 PM UTC

    The system is operational. The remainder of the patching process is not service impacting.

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