Resolved after 7 hours 48 minutes, on February 24, 2021.
Core system server upgrades have been completed and the system is operational. The web phone manager web servers still need to be upgraded.
Update timeline
- investigating Feb 24, 2021, 12:05 PM UTC
Date: 1/13/21 7-9AM Telecom is performing upgrade maintenance on the voicemail system. There will be a complete system outage at the beginning of the process where the system will not be available to either callers or users.
- monitoring Feb 24, 2021, 03:10 PM UTC
The first phase of the update is completed and the system is available for both incoming voicemails and for checking of voicemails. We still need to update the web phone manager so that portion is not quite ready for service and will go off-line when we start the process of updating it.
- monitoring Feb 24, 2021, 05:47 PM UTC
Core system server upgrades have been completed and the system is operational. The web phone manager web servers still need to be upgraded.
- resolved Feb 24, 2021, 07:53 PM UTC
The system is fully upgraded and operational.
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