Multi-service Outage

Update timeline

1. investigating Mar 09, 2021, 03:18 AM UTC

   At approximately 2:30pm Monday, March 8, OSU became aware of an issue that has impacted several key Oregon State services. We are actively monitoring systems and will continue to update on service status throughout the day. Affected services include: OSCAR, CORE, Tableau, OSU Foundation transactional systems (scholarship and direct payment systems), Grant reporting system (GRS), Voicemail integration to Outlook There may be other services impacted that we are not yet aware of. If you are experiencing issues with a particular system, please contact the Service Desk between 8am and 7pm: https://beav.es/help.

2. investigating Mar 09, 2021, 04:55 PM UTC

   The following service is also currently down: OSCAR. An earlier update incorrectly stated that AWA uploads, FTPs to Banner, and Banner development were down, but these services are working normally.

3. investigating Mar 09, 2021, 05:09 PM UTC

   Voicemail integration to Outlook is also currently down.

4. investigating Mar 09, 2021, 07:50 PM UTC

   Voicemail integration to Outlook email is still down. A previous update incorrectly reported that this service had been restored. Voicemail is still working for "voicemail only" customers.

5. monitoring Mar 09, 2021, 08:07 PM UTC

   OSCAR is now accessible via either on-campus networks or VPN.

6. investigating Mar 09, 2021, 08:56 PM UTC

   Correction: OSCAR is still offline.

7. investigating Mar 10, 2021, 09:50 PM UTC

   The following systems and services are now ACTIVE at a degraded level of service. 1. CORE 2. OSUF – Direct Payment System 3. OSUF – FS Index Reimbursement System 4. OACIS The restoration of services is ongoing, this means some reports are available now and others will come online as jobs and processes are completed. We will provide another email update when services become fully operational. Please note the following: 1. Stale data may appear on some reports – this will be resolved as jobs run 2. Some reports won't run at all due to a missing configuration – the reporting team will work to resolve these issues as they surface If you have questions or need assistance, please contact [email protected]. Please check https://status.is.oregonstate.edu for the latest developments on this ongoing effort.

8. resolved Mar 10, 2021, 11:42 PM UTC

   The OSU Voicemail system is now delivering messages to Voicemail/Email integrated accounts. Message Waiting Indicators (MWI) lights are working as well.

9. identified Mar 12, 2021, 12:47 AM UTC

   The following systems and services are now ACTIVE at a degraded level of service: 1. Jaspersoft is currently available at a degraded service level. Stale data may appear on some reports – this will be resolved as data processes are run 2. OSUF – Scholarship System is currently available at a degraded service level. Stale data may appear on some reports – this will be resolved as data processes are run 3. Grant Reporting System (GRS) is currently available at a degraded service level. Stale data may appear on some reports – this will be resolved as data processes are run

10. identified Mar 15, 2021, 07:57 PM UTC

    As of Monday, March 15, 2021, 12:57PM: CORE data is being restored. HR and Finance data is current. Student data is still being restored. Please contact [email protected] with specific questions about CORE and CORE report availability.

11. identified Mar 15, 2021, 10:26 PM UTC

    Monday, March 15, 2021: Updated: Grant Reporting System (GRS) and OACIS (Online Activity Code Input System) are now Operational.

12. identified Mar 19, 2021, 02:38 PM UTC

    CORE Reporting is now operational. If you have questions about any IAR service, please email [email protected]