Resolved after 2 hours 57 minutes, affecting Administrative Systems/Databases, on May 11, 2021.
At approximately 3:15pm today, OSU became aware that Salesforce is currently experiencing an issue that is impacting multiple services, including BennyHire, the application portal for graduate students and summer undergraduates, Marketing Cloud and all other Salesforce functions. Salesforce is aware of this issue and working to establish a fix. EDITED TO INCLUDE: This outage also impacts application processing for international student admissions.
Affected components
Update timeline
- investigating May 11, 2021, 11:34 PM UTC
At approximately 3:15pm today, OSU became aware that Salesforce is currently experiencing an issue that is impacting multiple services, including BennyHire, the application portal for graduate students and summer undergraduates, Marketing Cloud and all other Salesforce functions. Salesforce is aware of this issue and working to establish a fix. EDITED TO INCLUDE: This outage also impacts application processing for international student admissions.
- resolved May 12, 2021, 02:31 AM UTC
The issue has been resolved and all Salesforce services are operational.
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