Resolved after 5 hours 31 minutes, affecting TeamDynamix, on November 18, 2021.
TeamDynamix reports that the issue affecting email monitoring has been resolved.
Affected components
TeamDynamix
Update timeline
- investigating Nov 18, 2021, 04:51 PM UTC
As of 9:30am, TeamDynamix (which powers OSU's IT ticketing system) posted an incident about email monitoring issues that are causing delays in processing emails. Tickets created by email or replies made by email that go back into the ticket can be delayed by up to an hour. The vendor is investigating this issue — we will share more as it becomes available.
- resolved Nov 18, 2021, 10:22 PM UTC
TeamDynamix reports that the issue affecting email monitoring has been resolved.
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