Resolved after 20 hours 22 minutes, affecting Hyland OnBase, on June 22, 2022.
We are aware that Hyland OnBase is currently experiencing an API outage. This affects AWA jobs that upload documents to OnBase, Banner self-service pages that display documents from OnBase, the Banner Workflow that inserts to OnBase, and any other systems that utilize the onbase-docs API. The vendor is aware of this issue and working to resolve it as quickly as possible. We will post information as it becomes available or if the issue is resolved.
Affected components
Update timeline
- investigating Jun 22, 2022, 08:00 PM UTC
We are aware that Hyland OnBase is currently experiencing an API outage. This affects AWA jobs that upload documents to OnBase, Banner self-service pages that display documents from OnBase, the Banner Workflow that inserts to OnBase, and any other systems that utilize the onbase-docs API. The vendor is aware of this issue and working to resolve it as quickly as possible. We will post information as it becomes available or if the issue is resolved.
- resolved Jun 23, 2022, 04:22 PM UTC
This issue has been resolved and Hyland OnBase is now operating normally.
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