Oregon State University incident

Box Service Issue - Service Unavailable Message when Preview or Loading Files

Resolved after 23 hours 44 minutes, affecting Box, on October 19, 2022.

monitoring Oct 19, 2022, 05:59 PM UTC

Box is monitoring this issue - A fix has been implemented and we are monitoring the results. See: https://status.box.com/

Started
Oct 19, 2022, 04:10 PM UTC
Resolved
Oct 20, 2022, 03:54 PM UTC
Duration
23h 44m
Detected by Pingoru
Oct 19, 2022, 04:10 PM UTC

Affected components

Box

Update timeline

  1. investigating Oct 19, 2022, 04:10 PM UTC

    A service issue with Box has been reported and is under investigation. Users may be unable to open or preview files in the Web Application and receive an error "Service Unavailable - We are currently experiencing technical difficulties. Please try again later."

  2. investigating Oct 19, 2022, 04:40 PM UTC

    Box has posted a status update: Investigating - We are currently investigating an issue where users are getting errors when working within BoxNotes, uploads and downloads, and the public API. Our team is currently investigating the root cause. Currently, the issue looks to be mitigated and our team is investigating the cause. Please see: https://status.box.com/

  3. monitoring Oct 19, 2022, 05:59 PM UTC

    Box is monitoring this issue - A fix has been implemented and we are monitoring the results. See: https://status.box.com/

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