Oregon State University incident
Box Service Issue Related to Office 365 - Unable to Open Office 365 (Word, Excel) Files in Box Web Application
Resolved after 2 hours 28 minutes, on January 13, 2023.
Box has taken steps to remediate this issue and is seeing improvement for this service. We are continuing to monitor for any additional impact.
Update timeline
- investigating Jan 13, 2023, 05:00 PM UTC
OSU's Box account is currently unable to open files from the web application directly in Office 365 applications including Word Online and Excel Online. There is a known issues with Office 365 that may be the underlying issue that is under investigation. Please open files in the desktop applications if you are unable to open files if the online versions of Office. Updates will be posted on https://status.is.oregonstate.edu/ as they become available
- identified Jan 13, 2023, 06:18 PM UTC
Box has acknowledged and identified the issue the issue with Office Online. Please see Box's status on this incident for details: https://status.box.com/incidents/3l8ctzfws1yn. Updates will be posted as they become available.
- monitoring Jan 13, 2023, 06:35 PM UTC
Box has taken steps to remediate this issue and is seeing improvement for this service. We are continuing to monitor for any additional impact.
- resolved Jan 13, 2023, 07:28 PM UTC
This issue has been resolved.
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