Oregon State University incident

Reporting operational issue May 12, 2023

Resolved after 8 hours 29 minutes, affecting CORE Reporting, on May 12, 2023.

resolved May 13, 2023, 12:48 AM UTC

The issue has been resolved and all Decision Support services are operating normally.

Started
May 12, 2023, 04:19 PM UTC
Resolved
May 13, 2023, 12:48 AM UTC
Duration
8h 29m
Detected by Pingoru
May 12, 2023, 04:19 PM UTC

Affected components

CORE Reporting

Update timeline

  1. investigating May 12, 2023, 04:19 PM UTC

    On Tuesday, October 18, 2022, we became aware of an issue impacting some Finance and Pay data. CORE, Jaspersoft, and GRS are affected. These CORE reports are unable to run: * FIN1872 - Terminated Funds by Org * FIN1859 - Remaining Expense Balance by Business Center Index * FIN2572 - Index Validation Table * PAY1560 - Actual and Default Pay by Org and Index * PAY1562 - Actual and Default Pay Detail Data in these systems has not been refreshed and so does not include activity from yesterday: * Grant Reporting System (GRS) * Jaspersoft Our UIT Decision Support team is responding to this incident and will post updates here as recovery progresses. If you have questions about this incident, please contact Decision Support at [https://beav.es/datahelp](https://beav.es/datahelp)

  2. identified May 12, 2023, 05:42 PM UTC

    We can confirm the start of recovery for data and reports affected by this issue. We are continuing to work towards full recovery.

  3. resolved May 13, 2023, 12:48 AM UTC

    The issue has been resolved and all Decision Support services are operating normally.

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